FAQ's
Office Hours
Our office hours are 9am until 5pm Monday to Friday.
Voicemail messages and emails sent outside of these times will be dealt with the next working day.
Our office hours are 9am until 5pm Monday to Friday.
Voicemail messages and emails sent outside of these times will be dealt with the next working day.
Ordering and Turnaround
Orders can be placed through our secure website, aswell as by phone during normal office hours or by sending a cheque in the post (Cheques to be made payable to NJB Photography and will need to be cleared prior to us fulfilling the order)
If your order is for a special occasion or has deadline please add details to the comments box, or drop us an email. We will endeavour to meet your requirements where possible.
As standard, prints ordered are unmounted however a mount can be purchased when selecting your images for a small additional fee.
Delivery
We aim to produce and post out all orders through the website and at an event within 14 days of receipt however items that are printed by outside companies such as canvas prints, posters, mousemats and other items may take up to 28 days.
We aim to produce and post out all orders through the website and at an event within 14 days of receipt however items that are printed by outside companies such as canvas prints, posters, mousemats and other items may take up to 28 days.
We do not have any control over Royal Mail or courier companies. Some deliveries may be delayed due to your location, accidents or local disruptions. In these instances we will not be liable for any consequential loss.
Damaged Items
If your item is damaged on delivery pleased advise us by telephone (during normal office hours) or email within 24 hours of receipt.
We take all reasonable actions to avoid damage during delivery by thoroughly packing all orders, but we will not be held responsible for damage caused by Royal Mail. Extra insurance for your order can be requested by email.
Complaints
In the unlikely event of any complaint with regards to our service, all complaints must be received in writing within seven days of receipt of products purchased. This includes photographs and other photographic products.
In the unlikely event of any complaint with regards to our service, all complaints must be received in writing within seven days of receipt of products purchased. This includes photographs and other photographic products.
